Terms for platform users
Payment, access and returns
OzSauda.kz provides access to the software platform via the Internet. Physical delivery is not provided. Here is a brief description of how to pay, gain access and apply for a refund.
Payment
The cost, features and duration of the selected tariff are indicated in the section "Tariffs" and before confirming payment in your personal account. Additional services and individual work are paid on separately agreed terms.
The tariff is paid in advance, unless otherwise specified for it or in a separate agreement. When paying by credit card, the card details are entered on the payment service page; OzSauda.kz does not request CVV/CVC in site forms.
When access opens
The paid plan is activated in your personal account after confirmation of successful payment. Access to functions is provided for a paid period within the selected tariff. The payment result and the current tariff can be checked in your personal account.
If the payment has gone through but the tariff has not been activated, write to info@ozsauda.kz. Enter your account email address, date and payment amount - we will verify the transaction.
An application under your brand without development
Your store is in the buyer’s phone in a few clicks
Launch the application for iOS and Android based on the templates OzSauda.kz. Your catalog, orders and delivery - in a format familiar to customers.
iOS
Android
Tell us about your business and choose a template in a short questionnaire.
Clothing · Groceries · Restaurant · Pet store · Auto parts · Flowers · Supermarket
How to apply for a refund
- Write to info@ozsauda.kz with the topic “Refund of OzSauda.kz”.
- Please provide your account email address, payment date and amount, order or receipt number if available, and reason for your request. You do not need to send the full card number and CVV/CVC.
- We will check the payment and the basis for the return, then respond to the address from which the request was received. If the return is agreed upon, we will issue it through the payment service to the original payment method. The crediting period depends on the bank and payment service.
Failure to use the platform in itself is not grounds for a refund of payment for the period that has already begun. If access is not provided due to the fault of OzSauda.kz and the problem is not resolved within a reasonable time, a prorated refund for the period not provided or an extension of access is possible. Conditions are determined public offer, tariff conditions and applicable laws.
Contact us
For questions regarding payment, access and returns: info@ozsauda.kz.
The seller of the service and his details are indicated below and in public offer.
