Delivery and couriers in OzSauda.kz: from order to buyer’s door

Delivery starts before the courier leaves

Delays often occur in the store: the order is confirmed late, the assembler does not see the clarification, and the operator does not know the readiness time. If logistics lives separately from sales, it is difficult for the client to get an accurate answer about his purchase.

Therefore, it is useful to describe the entire order route, including assembly and transfer to the contractor. A unified process helps to identify the location of the delay and determine who is responsible. It is important to match the promises on the storefront with the actual workload of the team, and not just provide an attractive delivery time.

Own couriers at OzSauda.kz

For your own delivery, onstore provides a separate courier application, working with routes, zones and statuses. This format is interesting for local shops, restaurants and supermarkets that want to control service in their area.

Employees see the order in the overall workflow, and the buyer receives notifications about its progress. Specific zones, steps, and assignment order should be customized to your team. During the demonstration, it is useful to check a regular order and a situation where the recipient asks to change the delivery details.

When is it more convenient to connect a delivery service?

If the geography of buyers is wider than the work area of their employees, you can use integration with courier services. onstory describes the transfer of an order to a partner and the return of statuses to a single account. It is easier for the operator to keep track of the purchase without a separate manual log of shipments.

The cost, cargo restrictions, terms and rules of transportation are determined by the conditions of the selected carrier. Connecting to the service does not make delivery free and does not replace checking the packaging. The list of directions can be studied in the section integrations onstore.

Why the direct channel may be more profitable

For a store with a local audience, in-house delivery makes it possible to build a service around familiar addresses and in-demand assortment. Instead of participating in general price competition, you can offer a convenient time, neat packaging and clear communication with the operator.

However, courier, transport and handling costs do not disappear. Compare the full cost of the submitted order with the costs of the selected marketplace model. Consider the density of orders, empty trips and unsuccessful deliveries: these are the ones that can change the result even with good turnover.

What to include in a delivery pilot

Start in a territory where the team is able to deliver on the service they promise. Test a few real routes first, then expand your service areas. This approach helps to estimate the load before large-scale advertising.

• Determine the zones, costs and terms of free delivery.
• Check the transfer of the order from the collector to the courier.
• Describe the actions in case of rescheduling and unsuccessful delivery.
• Compare timing, costs and customer reviews after the pilot.