Order management in OzSauda.kz: one account for the entire team

Why tables and chats are no longer enough

At the start, the seller can remember each buyer and manually control shipments. When there are more orders, the information is distributed between the phone, instant messengers and employee records. Even a simple question about readiness to purchase requires several clarifications.

The problem is especially noticeable when changing operators: one accepted the order, another agreed on the replacement, and the third organized delivery. Without a shared workspace, important details are left to individuals. A unified system makes the order history available within the assigned rights.

How the process works in OzSauda.kz

onstore has a single list of orders and statuses, tasks and roles of employees, notifications about important events. The steps can be adapted to the store structure: for example, separate confirmation, assembly and transfer for delivery. Those responsible are given a clear area of ​​work.

A customer card with purchase history helps the operator take into account the context of the request. Payment status and delivery information complete the order picture. The team is less dependent on verbal agreements and can reconstruct the progress of service based on general information.

Practical scenario: order with clarification

Let's imagine that the client has selected several products, and one requires approval. The operator clarifies the appropriate option and records the agreement. The assembler prepares the agreed composition, after which the order is transferred to the courier or external service. Each participant works at his own stage.

This is an example of a process organization, and not the story of a specific client Before launching, it is important to test your real-life scenario with a demo: how employees see changes, what notifications the buyer needs, and who handles non-standard situations.

How does this help the seller maintain results?

Fixing a bug after submission usually requires more work than clarifying it before the build. Clear statuses help you notice a delay in time and contact the buyer. The benefit of the system should be assessed by the speed of processing, the number of clarifications and the percentage of successfully completed orders.

Working only through a marketplace may limit the seller to the process of a specific marketplace. Your own channel on onstory allows you to build a service tailored to your team and range. It requires responsibility for the service, but it gives space to improve the process without constant competition for the same product card.

What to set up before sales growth

First, describe the path of one order and agree on the rules for transfer between employees. The clearer this route is, the easier it is to train new team members. Process options can be viewed in the section “How does onstore” work.

• Determine the statuses and the person responsible for each stage.
• Separate the tasks of operator, collector and courier.
• Check the cancellation, replacement and return scenarios.
• Make sure the buyer receives clear notifications.